Refund policy

Last updated: September 28th, 2026.

915 Kiwis supplies cabinet-grade panels, PVC edge banding, acoustic panels, and cabinet hardware for contractors, cabinet shops, builders, and DIY projects. This policy explains how returns, refunds, and damage claims are handled for our products.

Natural Material Variation

Melamine, PET MDF, and acoustic panels may show natural variation in wood grain, color tone, texture, and finish between production batches. This variation is a normal characteristic of these materials and is not considered a defect.

If you're unsure about a color or finish before ordering a full quantity, we recommend requesting a sample first.

Delivery Inspection

Please inspect your order carefully at the time of delivery, before signing the delivery receipt.

● If you notice visible damage on an LTL freight delivery, you may refuse the affected
pallet/items directly with the driver.
● For parcel shipments (hardware, accessories), report any visible damage as soon as
possible after opening the package.
● Claims submitted after materials have been accepted, unloaded, cut, installed, modified, or used may not qualify for a refund or replacement.
● Any visible shipping damage must be reported to us, with photos, within 48 hours of delivery. Concealed damage must be reported as soon as it is discovered.
● Any claim for a shipping error (incorrect or missing items) must be submitted within 72 hours of delivery. Neither 915 Kiwis nor the carrier is responsible for damage or shipping errors not reported within these timeframes.

If your shipment arrives damaged, contact us with your order number and photos of the damage and packaging, and we'll work with the carrier to resolve it.

Order Cancellations

Cancellation requests for standard, in-stock items are accepted within 1 hour of placing your order. Once an order has entered processing, or for any custom or special-order item, it cannot be cancelled. See our Terms & Conditions for details on custom orders.

Return Eligibility

To qualify for a return:

● The item must be unused, uncut, and in its original packaging.
● Return requests must be submitted within 30 days of delivery or pickup.
● You'll need your order number or proof of purchase.
Custom orders, special orders, and any cut, modified, or installed material are final sale and non-returnable, unless the material is defective.

Returns for Reasons Other Than a Defect

If you'd like to return a panel or material for reasons unrelated to a defect (for example, a color or finish preference), you are responsible for the return shipping cost, and a restocking fee of 10% may apply.

Hardware & Accessories

For hardware and accessories (hinges, drawer slides, cabinet legs, closet rod supports), return conditions depend on the reason for the return:

● Defective or damaged on arrival: we'll provide a return shipping label at no cost to you.
● Any other reason: return shipping costs are the customer's responsibility, and a restocking fee of 10% may apply.

Manufacturing Defects

Manufacturing defects must be reported within 15 days of delivery, per our Terms & Conditions. Once we receive and inspect the returned item, we'll notify you of the outcome.

Refunds

Once a returned item is received and inspected, we'll notify you whether the refund is approved. Approved refunds are issued to the original payment method within approximately 5–10 business days. Original shipping and delivery charges are non-refundable, and any applicable restocking fee will be deducted from the refund amount.